If you’re not happy with something you purchase from us, for any reason, then you can return it to us using our returns service and we’ll be happy to exchange your item(s) or refund it for you. Items must be unworn, unwashed and in their original condition with all tags intact for lingerie and all seals intact for toys and accessories.

There are a few things we can’t exchange or refund, these are;

  • All sex toys, where the packaging/ box has been opened, unless the item(s) are considered damaged or faulty
  • Lingerie, which has been used or where the hygiene seal, tags or labels have been removed
  • Hosiery which has been used and where the seal is broken
  • DVDs if they’ve been opened and used

You can submit a returns request here

 Returning items by post

Our returns policy means you can return unwanted items from anywhere in the UK, for a refund, within 14 days of receiving your item(s).

Please return your item(s) using the following address, or the label provided in your parcel on your delivery note.

Secret Playtime
PO BOX 228

We advise you to obtain a proof of postage when returning a package to us.

You'll receive your refund within 10 working days of us receiving your item(s). Please contact us after 15 working days if it has not reached your account.